In Jeffery Gitomer’s book, Customer Satisfaction is Worthless, Customer Loyalty is priceless, he discusses how you handle customer interactions. When… Read more Gartner’s 5 levels of Customer Experience.
For those of you that don’t know, I sell an enterprise level software. What that means is that the software… Read more Are you assisting in the buying process?
One of the more glamorous aspects of the sales profession is access to a Travel and Entertainment budget or a… Read more TicketLite for all of your event ticketing needs
This past fall, my wife and I took our children and my mother-in-law to Charlottesville, VA. We went to Carter’s… Read more Thomas Jefferson’s Canons of Conduct
In a recent post, I talked about how to resign. During that post, I talked about doing exit interviews. I… Read more Retention Interviews
Amazon seems to always be in the news. Recently it has been their decision to select both New York and… Read more Amazon’s Leadership
You have most likely heard at some point in your sales career that you should have an elevator pitch. It… Read more I believe I found…
Many sales organizations meet during the first quarter of the year to host a Sales Kickoff. These meetings are typically… Read more Virtual Sales Kick Off
I would like to share a true story with you guys that happened to me recently. I am not going… Read more The Social Selling Mindset
Last week we looked at what was in my bag. This week I would like to update last year’s post… Read more What is on my phone 2019 Edition